1. Stay On Purpose
Don't get sidetracked by interpersonal styles and irrelevant issues...

2. Stay current
Give up hope for a better past! Avoid arguing history...

3. PlayWin-Win
This is not a contest! Don't attack ... Don't Defend ...

4. No Proxies/No Messengers
Take the risk to be direct...

5. Be Willing to Stretch
Meeting "half way" may not be enough...

6. Avoid Defensive/Egocentric Reactions
Their problem isn't always about you...

7. Use "I" Language
Beware the universal "you" - it's my point of view...

8. Lighten-Up!
Creating more stress doesn't help ...